Warranty Terms
Edifier Malaysia — www.edifier.com.my Last Updated: [8/7/2026]
1. Overview
This Warranty Terms page applies to all electronic products purchased through www.edifier.com.my (the “Site“), operated by Inter-Asia Technology Sdn Bhd (Company No. 573896-A), the authorised distributor of Edifier® products in Malaysia (“Edifier Malaysia“, “we“, “us“, or “our“).
These Warranty Terms form part of, and should be read together with, our Terms & Conditions and Return Policy.
2. Warranty Period
All Edifier electronic products purchased on the Site carry a 1-year manufacturer’s warranty from the date of purchase, unless a different warranty period is expressly stated on the product page or accompanying documentation at the time of purchase.
The warranty period commences on the original purchase date, as evidenced by your official invoice, order confirmation, or receipt issued by Edifier Malaysia.
3. What Is Covered
During the warranty period, we will repair or replace, at our discretion, products that are found to have defects in materials or workmanship under normal use, in accordance with the product’s intended purpose and instructions provided in the user manual.
Covered issues generally include:
- Manufacturing defects present at the time of purchase;
- Component or hardware failure not caused by misuse, accident, or external factors;
- Malfunction arising from normal, intended use of the product.
4. What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, negligence, accident, or improper handling, including drops, impacts, or exposure to liquids;
- Damage caused by unauthorised repair, modification, or disassembly by any party other than Edifier or its authorised service centres;
- Damage caused by use with incompatible accessories, power sources, or third-party components not recommended by Edifier;
- Normal wear and tear, including cosmetic damage such as scratches, dents, or discolouration that does not affect product function;
- Damage caused by exposure to extreme temperatures, humidity, dust, corrosion, or other environmental factors;
- Damage caused by power surges, incorrect voltage, or improper installation;
- Products with the serial number or warranty seal removed, altered, or made illegible;
- Products purchased from unauthorised retailers or resellers not listed as official Edifier Malaysia channels;
- Consumable parts (e.g., batteries, cables, ear tips, foam covers) that naturally degrade with use, unless defective upon arrival;
- Software issues, firmware compatibility, or third-party application-related faults, except where directly caused by a manufacturing defect;
- Loss of data, files, or content stored on or used with the product;
- Products used for commercial, rental, or non-personal purposes, unless otherwise specified.
5. Proof of Purchase
A valid proof of purchase is required for all warranty claims. This may include:
- Original invoice or receipt from Edifier Malaysia or an authorised retailer;
- Order confirmation email from the Site;
- Registered warranty confirmation (if applicable).
Claims without valid proof of purchase, or where the purchase cannot be verified as being from an authorised Malaysian channel, may be declined.
6. How to Make a Warranty Claim
6.1 To initiate a warranty claim, please contact our customer service team at [email protected] or +603-7880 4001, providing:
- Proof of purchase;
- A description of the fault or issue;
- Photos or videos of the defect, where applicable;
- Product model and serial number.
6.2 Our team will assess the claim and advise on the next steps, which may include remote troubleshooting, mail-in service, or drop-off at an authorised service centre.
6.3 We reserve the right to inspect and test the returned product to verify the reported defect before approving a warranty claim.
6.4 If a claim is approved, we will, at our discretion, repair the product, replace it with the same or a comparable model (subject to availability), or provide another appropriate remedy.
6.5 If a claim is found to be invalid (e.g., damage falls under Section 4), the product will be returned to you, and any assessment, courier, or handling charges may apply.
7. Repair or Replacement Process
7.1 Approved repairs or replacements are generally processed within [e.g., 14–21 working days] from the date the product is received by our service centre, subject to parts availability.
7.2 Replacement units may be new, refurbished, or functionally equivalent to the original product.
7.3 Any replaced product or part becomes the property of Edifier Malaysia.
7.4 A repaired or replaced product continues to be covered under the remainder of the original warranty period, not a new warranty term, unless otherwise stated.
8. Shipping for Warranty Service
8.1 Unless otherwise arranged, you are responsible for the cost of shipping the product to our designated service centre for assessment.
8.2 Please package products securely to prevent damage during transit. We are not responsible for damage occurring during shipping to our service centre.
9. Limitation of Warranty
9.1 This warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Protection Act 1999 and other applicable Malaysian laws, which cannot be excluded.
9.2 To the extent permitted by law, this warranty is the sole and exclusive remedy for defective products, and we are not liable for indirect, incidental, or consequential damages arising from product defects, including loss of data or third-party costs.
9.3 This warranty applies only to products purchased through www.edifier.com.my or other authorised Edifier Malaysia retail channels. Products purchased from unauthorised sellers, grey-market importers, or outside Malaysia may not be eligible for local warranty service.
10. Contact Us
For warranty claims, servicing enquiries, or questions about this policy, please contact:
Inter-Asia Technology Sdn Bhd 16, Jalan PJU 3/47, Sunway Damansara, 47810 Petaling Jaya, Selangor, Malaysia Email: [email protected] Tel: +603-7880 4001
11. Changes to This Policy
We may update these Warranty Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Warranty terms applicable to your product are those in effect at the date of your original purchase.
